Refund policy

Cancellation right

At Bilmedie.dk you as a consumer, not a business customer, have the right to cancel your purchase under the Consumer Agreement Act. Below you can read about the conditions for exercising your right of withdrawal.

1. Cancellation deadline

You have 14 days right of withdrawal when you shop with us.
Deadline runs from the day you received your item. If the item was delivered to a parcel shop, the delivery date for the package shop applies as the day you received your item.

2. Notice of cancellation

If you wish to undo your purchase, bowl You will notify us within 14 days of receipt.

You need to send an e-mail to info@bilmedie.dk Or use our undo form.

We receive not cancellation packs without prior arrangement. If packages are sent without agreement, the customer will be charged for return postage and possibly. Storage fee. If this is not paid, we reserve the right to dispose of the package.

3. The condition of the item at the dismissal

If you have received a physical item, you are liable for a possible deterioration of the value of the item caused by other handling other than the one that is necessary in order to determine The nature, properties and function of the item.

Note that the value of the item can be deteriorated by, among other things, the following:

  • Destroyed/Lack of Packaging and Screens Protection
  • Scratches, dirt and sticky tape
  • Commissioning
  • Signs of contact with delicate electronic parts, e.g. cables and plugs
  • Clear signs of touch and contact that mean that we cannot guarantee that software and the delicate electronics are untouched and still fully functional.

Note that the right of withdrawal lapses by:

  • Mounting of radio
  • Start -up of radio
  • Connecting radio with phone

4. Exceptions from the right of withdrawal

You do not have the right of withdrawal at:

  • Services that are fully executed if you have given consent in advance that the service could commence before the expiry of the cancellation period.

  • Individually customized products or services.

5. Refund

If you make use of your right of withdrawal, we will refund all payments received from you, within 14 days of the day we have received the message that you wish to cancel the agreement.
The repayment is always made with the same payment method that you used during the purchase.

 

Contact right

At Bilmedie.dk you are trading according to the Danish Purchase Act, which means that you as a consumer have 24 months warranty. This means that you can complain about defects and deficiencies in an item or service that was present at the time of delivery.

1. What can you advertise?

You can advertise:

  • Errors or Missing in the Product Supplied

  • Incorrect or defective delivery

The right of complaint covers not mistake or damage, which has arisen as a result of:

  • Incorrect use or handling

  • Unauthorized changes or attempted repair

  • Plain wear

1.1 Transport damage

If the product is delivered with a visible damage, the customer mustimmediately Contact car media and save/take photos of the packaging. If you only later contact car media, you will no longer be able to advertise the damage.

2. How to advertise

If you discover an error please contact us as soon as possible - Preferably within a reasonable time after you discover the error.
You can contact us at:

📧 E-mail: info@bilmedie.dk
📬 Address: Bilmedie.dk Børsholmsvej 2A, 4874 Gedser

In the case of complaints, we ask you the following:

  • Order number or date of purchase

  • Description of the problem

  • Images or other documentation, if possible

3. What happens then?

Once we have received your complaint, we will assess the matter.
Depending on the circumstances we offer:

  • Repair

  • Supply (new product)

  • Price discharge

  • Refund If the above is not possible

Of course, this happens at no extra cost for you as a customer as long as the complaint is justified.

Please note that we do not receive complaint packages without prior arrangement. If packages are sent without agreement, the customer will be charged for return postage and possibly. Storage fee. If this is not paid, we reserve the right to dispose of the package.